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Our supplier, Deceuninck discusses with Matthew Ripton about the products they supply, in the first of our guest posts.
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Ripton Windows is an installer who sells a wide range of Deceuninck products. Ten years ago Ripton was buying Deceuninck windows, but their supplier went bust. At the time our UK presence was low, making it hard to find someone fabricating Deceuninck, so they found another supplier using a different profile. Around 18 months ago we began to make more noise in the market. They returned to Deceuninck and began buying from Dekko Windows. I recently caught up with Mathew Ripton, and asked why?
“We love the products! This made it an obvious choice for us. Particularly the 2800 system. It’s a slim line, better looking version of a popular product. The new products they are bringing into the market are also great. The Slide & Swing will soon be taking pride of place in our showroom.”
The service that runs alongside the product has given Ripton a big boost:
“I’ve never known a systems company to work so closely with a fabricator, let alone with an installer. The fact that I can have phone calls with Roy is a revelation. It’s a real breath of fresh air. “Roy could run Deceuninck like a normal systems company – just supply the product – but he does so much more. All I would say is just keep doing what you’re doing!”
To find out how Deceuninck can go above and beyond for you call me, Rob McGlennon Sales Director, on 07818 383385.