Service Contact Form

Due to supply chain issues, our service department is extremely busy at the moment. The only way to book a service call is to use the form below.

All enquiries for service and maintenance are dealt with according to the given issue, with emergency call taking given priority.

Please note we do not offer a seven-day-a-week service. You will be allocated a time and date depending on the issue.

Please note, the current lead time for a service call is approximately 4 weeks.

IMPORTANT

24 hours’ notice is required to rearrange appointments. Any appointments not kept will be subject to our callout charge, which is £50 + VAT.

If we find a fault and it is covered under the terms and conditions of our Guarantee, the work will be carried out free of charge. If the fault is not covered under the guarantee, or if the product has not been maintained in accordance with the our maintenance instructions, a charge will be made. The minimum charge in this case will be £50 + VAT.

Care & Maintenance Guide

Very often, issues that arise can be resolved by phone or email, and we will always try to resolve a problem this way before sending out an engineer if we can.

Please refer to our guide for using, maintaining and caring for your windows and doors. Click the image above to download the PDF.

Service Form

Please fill in the form, and one of the service team will be in touch.

Any pictures you send will help speed up your call, and we may be able to help remotely. This will get your issue sorted quicker and potentially save on any service call-out charges.

Name

Telephone Number

Address

Post Code

Contract Number

Message

Please attached any photos relevant to the service query. (Max size 2Mb)

Attached Images (max 2MB)