Windows Ordering Process

When you place your trust in us, we ensure you are kept informed of the progress of your window installation throughout, from start to completion. This quality of service has been the cornerstone of Ripton Windows for over 30 years. Here is what you can expect when you place an order for a new door.

Stage 1 - Consultation

Our knowledgeable sales team will meet with you to discuss your requirements and provide the best possible options for replacement windows, either in the showroom or at your home. They are experts and will guide you through the entire process, offering valuable insights and advice tailored to your specific needs. Plus, there won’t be any hard sell or pressure, just a friendly chat that leads to suitable options and a quote.

Stage 2 - Quotation

We will carefully assess your requirements to provide an accurate, itemised quotation within three days, ensuring clarity on the cost and specifications of your replacement windows so you can make an informed decision.

Stage 3 - Confirmation

Once you’ve confirmed that you’d like to proceed, we will send your contract via email on the same working day. This will detail the works being carried out, a payment schedule and our terms and conditions. We will also detail any preparation required on your behalf, such as removing curtains/blinds.

Stage 4 - Survey

Our surveyor will call you to schedule a convenient time to carry out a full survey of your property within one to two weeks of you signing your contract, taking accurate measurements to ensure that all your order details are correct and the windows are a perfect fit. During the survey, our surveyor will assess any specific requirements and answer any specific questions you may have.

Stage 5 - Ordering

Once the survey is completed, the information will be passed back to our office for ordering your bespoke windows from our trusted, quality supplier. The ordering process is streamlined to ensure a great customer experience.

We will keep you updated throughout the ordering process for your new windows and contact you if we need you to double-check anything on your order. We understand your installation is personal to you, and regular communication is key, as timings can differ by manufacturer.

Stage 6 - Installation Date

After confirming the delivery of your new replacement windows from our manufacturer, we will contact you to plan your installation and book a suitable date. This is typically four-to-six weeks after ordering, but this will be confirmed with you at the time of order.

Stage 7 - Installation

On the day of installation, our team of installers will arrive promptly at the agreed time. They will outline and confirm the work order, then start installing your new windows.

Our installers will ensure a seamless, efficient installation process, minimising disruptions for you and your family.

Stage 8 - Completion and Adjustments

After the installation is complete, the installer will demonstrate your new windows to ensure that you are comfortable operating them and leave you with all the keys. Your satisfaction is our priority, so please ensure you are fully comfortable with your new windows..

Stage 9 - Certification and Guarantee

Upon completion, your installation will be registered with FENSA (where applicable), and you will receive your insurance-backed guarantee and certificates within six to eight weeks, allowing you to enjoy the benefits of your new doors with complete peace of mind for years to come.

Stage 10 - Payment and Payment Options

Payment is due in stages as per your original quote and contract.

Ripton Windows & Conservatories

4.6

Based on 137 reviews

review us on

razvan badea

3 weeks ago

We are extremely pleased with the work done by the Ripton team when replacing our front door. The staff were professional, super efficient, and communicated clearly throughout the entire installation so we always knew what was going on. They handled everything with great care and left the area spotless when they finished. A top-quality job from start to finish. Thank you Dean.

Steve Todd

1 month ago

Replaced blown Window, very professional.

Rob Berringer

1 month ago

It is easy to sell windows but after care is harder to provide and the Ripton team have been brilliant. I had an issue with a failing lock on a door fitted 4 months ago. I advised Ripton, within hours a fitter was on site, issue solved (user error as it turns out) and whilst he was here he checked all the other work. Excellent service.

Lyn Saunders

2 months ago

Our house windows were fitted by Riptons approximately 14 years ago and they are still like new. They recently replaced our wooden garage door and window, again matching to our existing windows. Last week our front door was replaced with a new ‘door and a half’ meaning the side panel next to the door can also be opened to give wider access which we love. We could not fault the fitter who did an excellent job. All the staff we dealt with were professional and very helpful. We would highly recommend Ripton Windows.

Sheila Fuller

2 months ago

Excellent service and quality of workmanship.

MrTbunce

3 months ago

Really pleased with Ripton Windows. Dean did a excellent job installing our new windows. He was thoroughly professional throughout, easy to deal with, and the quality of the work is brilliant. Excellent service all round and would highly recommend them.

Claudia Tinnirello

4 months ago

We are very happy with our new door. From the initial home visit to the showroom experience, the customer service was excellent throughout. The fitting team were quick, professional and did a fantastic job, leaving everything clean and tidy before they left. A great company with excellent service from start to finish. We would highly recommend this local family-run business.

Vince Giles

5 months ago

We are very pleased with the warm roof replacement on our conservatory and with the way that the work has been done from start to finish. Andy, the fitter, has been brilliant and it was very impressive to see the roof being built, layer by layer. We have no hesitation in recommending Ripton Windows - Matthew, Richard, Andy and the team, have been professional, polite and helpful throughout the process.

Richard Butler

5 months ago

The people at Ripton Windows made an excellent job of replacing our four bedroom windows. Everything from the initial contact through to quotation and eventual fitment were all completed on time and with the minimum of fuss. Their communication was excellent and all the staff that we dealt with kept us informed of key dates in the process so we knew what to expect. A great team effort and a special mention to fitter Dean who was so meticulous in the way he installed the windows, taking real care and showing superb attention to detail. Pricing was the best we could find. No hesitation in recommending Ripton Windows, give them a call and I’m sure you will be delighted too.

larcombe221064

7 months ago

Have been using Ripton since the 90’s with no issues at all. Current windows 24 years old and still going strong. Had a new back door fitted yesterday and as usual the service was excellent from start to finish. The fitter Dean was very professional and did an excellent job and I would not hesitate to recommend their services 👍

Thomas THORP

8 months ago

Today we had the pleasure of using Ripton Windows again, and once more they have exceeded our expectations. Two weeks ago, Lee, the Installation/Service Manager, came out to assess a number of our windows that had become blown or were leaking at my request (Not originally Ripton's installation may I add) He carried out a thorough inspection and provided a clear, honest quote with no pressure or sales tactics — just straightforward advice and complete transparency (no pun intended!). Having previously used Ripton’s for an insurance-related conservatory window repair, we already had confidence in their work, but this experience has truly reinforced that trust. Today, Lee completed the installation of nine new window units (retaining the existing frames), and the whole process from start to finish has been seamless. His workmanship is excellent, his attention to detail is second to none, and he left everything spotless. It’s clear why he’s been such a valued part of the company for 25 years — he is an absolute asset to Ripton’s. Plus he's a really nice guy! I don’t typically write reviews, but I genuinely felt compelled to on this occasion. The service we received was professional, efficient, and refreshingly honest — and, to our surprise, more competitively priced than we were expecting. A huge thank you to Lee especially and Ripton Windows for being a genuine customer lead business. My wife and I truly appreciate the quality of service and wouldn’t hesitate to recommend you.

Daniel Whatley

10 months ago

Contracted Ripton to replace our very tired glass conservatory roof (a conservatory that it turned out Ripton fitted some 15+ years back for a previous owner) with a tiled Prefix warm roof one and we honestly couldn't be happier. While we need to wait a while before we can decorate and fully finish the project, the roof is really good. Our conservatory is now much quicker to heat up and it retains heat virtually like a "normal" room in the house now too, making it a room we are going to be able to use all year round (once the AC is installed too). Excellent service from start to finish, and Andy, who fitted the roof, was an absolute trooper, doing it mostly single handedly while being very professional and an all round excellent guy. We would happily have Ripton work on our property again in the future.

Mark Cleave

12 months ago

This was our first time using Ripton Windows and so glad we chose them! We had a new glass roof replacement for our conservatory, it’s now a well used room. I can’t recommend them enough, from the initial visit and quote to the final finishing up. Service and workmanship were fantastic! Thank you to Matthew, Richard, Paul, Andy and Kirstie!

Phil Swindells

1 year ago

I went to two local Basingstoke companies, when we decided to change our double glazed windows, from deteriorating wood to uPvc. One, a company which advertises on the radio, and is a much larger company than Ripton, but its sales engineer, surprisingly, was very unprofessional at our meeting (I didn't trust the guy!), and the written quotation he forwarded was also unprofessional and lacking essential detail, which did not impress me. When I queried the price details, he said it was the Yorkshire in me. I did not appreciate this comment, inferring that I am "tight" with money, when I was merely querying what seemed to be an unreasonably high price, and especially as I am from Lancashire!? However, when Matthew Ripton, MD of Ripton Windows visited, the contrast with the much larger supplier, could not have been more marked. He was very professional, friendly and personable and his subsequent quotation was comprehensive, and detailed full technical details of every window separately. Also, Ripton's price was very competitive and reasonable, and, most importantly, Matthew is clearly an honest guy with integrity. I trusted him instantly, which, in my opinion, is key when doing business. The installation could not have gone more smoothly, and without any major problems. It's a brilliant job, and I am really pleased with the work and attention to detail. I came into contact with several people in the organisation, and all are friendly, very helpful, and consistantly professional. A really good team, who work really well together, always keeping the customer informed. All are very nice people, who you can instantly trust. I recommend Ripton Windows, a very stable family company, without hesitation, to anyone considering replacing their windows.

Teresa Brewer

1 year ago

This was the first time we had used Ripton and we will certainly use them again. We contacted Ripton for a Warm Roof quote for our conservatory, having had a quote from the company we had always used, Ripton’s quote was over £3000 cheaper for (we consider) a superior product. We were kept informed about the job by Matthew Ripton, Richard and Kirsty every step of the way from quote to completion and everything went to plan. We can highly recommend the main installer Andy, and Paul the plasterer, both guys were friendly, highly efficient and cleared up every evening. All they needed in return were the odd cups of coffee and tea! Amazing family company which we cannot praise highly enough. Thanks to all of you. We love our ‘new’ room

Alison Short

1 year ago

I have used Ripton Windows 4 times now, and just would not go anywhere else for windows, doors or roofline products, and highly recommend them to anyone who needed these. The price given by Matthew is what you pay, no haggling or pressure to buy. Kirsty in accounts is very efficient and a pleasure to deal with. The fitters are always a pleasant, cheerful bunch. If you are very fortunate and have Lee install your door, you will not be disappointed, his attention to detail is second to none. He is full of helpful advice and tips to keep the windows and doors in good condition, and is passionate about the products. I am delighted with the quality of my recent windows and doors, and look forward to seeing how the winter fuel bills will be affected.

Stuart Kennard

1 year ago

Just had the lads from Ripton replace all our windows in the house and 2 new french doors. Brilliant job,clean and tidy and on completion Dean went round the house with us to make sure we were happy with the work done. We've used Ripton's before and thoroughly recommend them to anyone. Thank you all at Ripton's. Stuart.

Malcolm Gallani

1 year ago

This was my second Ripton experience in a month having previously had replacement Sofits and Fascia boards fitted. The installation of Patio Doors proved to be another positive experience. The doors with Rosewood exterior looked even better than I remembered from the showroom and the fitting, by Dean, was an excellent example of experience and skill combining to create a wonderful 'end result'. Dean was polite and courteous throughout the installation and I was extremely impressed by his workmanship.

Jay Burns

2 years ago

Excellent service from Ripton windows for a new front door. From initial enquiry to installation everything was of a very high standard- special mention to the installers on the day with great attention to detail that really makes our front door stand out

Tracey Trickey

2 years ago

We have just had a new Gerda front door installed by Ripton Windows. We are delighted with door. It really is a good quality product and I would certainly recommend it to anyone. Also, it was a pleasure having Lee and Richard doing the installation. They were professional and courteous, which makes a welcome change these days. Many thanks also to Matthew and Kirsty for the excellent customer service. I would definitely use Ripton Windows for any future home improvement projects.

Matthew Claxson

3 years ago

Having had Riptons install double glazed windows at my old house when I came to my next home I was only too pleased to entrust them to fit a new patio door as well as do all of the guttering and fascias. The service from the whole team was once again highly professional and helpful. I am very pleased with the work completed and would happily recommend them. Thank you!

Shaun

3 years ago

Just like to say we recently had two doors fitted by Cos. He is very tidy and clean worker.

Mandy Glass

3 years ago

I have a beautiful new front door which Mike worked hard to fit into my budget. Nice easy company to work with - no hassle, no complaints at all!

kay sayers

3 years ago

We have had the most fantastic service from start to finish from Ripton Windows. Mathew came to see us, completed and sent our quote really quickly, which was an excellent price and we received great advice. An excellent survey guy that was friendly and very thorough. Delivery and instillation was earlier than expected and was a very pleasant surprise . The installers Dean and Dean were swift, cheerful, considerate and very thorough. They were hard working throughout but always polite, helpful and understanding when I made odd enquiries. The attention to detail was superb. Our windows look fabulous. All the office staff we interacted with, Kirsty another lady and Lee (who helped with some little issue) were all so helpful and supportive. We would like to highly recommend this company. We have had almost all of our home re glazed and our conservatory from Ripton and all have been excellent .

Matthew Warner

3 years ago

We have recently had new windows & doors fitted by Ripton. Great advice, products & service. All the fitters are freindly & polite. Would recommend to any family & friends.

S Bone

3 years ago

Above and beyond service. No sales pressure, efficient fitting and after service. Comparable prices. Excellent quality products. Would not hesitate to recommend this Company. Staff polite, accommodating and helpful throughout - no enquiry too much, responses by return. Thank you so much Ripton Windows. I wish you well.

Steve Boyd

3 years ago

Thank you so much for all your time and efforts regarding our French doors , our project wasn’t the most straight forward from start to finish and I would like to thank every single person who has helped made it possible from the office staff , to the installation team especially Lee for his hard work today your an asset to Matthew’s company you all are to be fair and give world class service! , to Richard and most of all Matthew the Boss man for all your time and efforts , it has been most appreciated I know it’s been a pain in the rump and I know I’ve not been the most easiest of customers for you but I sincerely appreciate everything you have done to make it easier for my little boy who is severely disabled to gain access to his amazing garden. I would highly recommend Ripton Windows & Conservatories to everyone just because they have gone the extra mile and I won’t forget that. From Polly ,Steve and Reuben

Adrian Smith

3 years ago

We really liked their sales honesty. Matt recommended what was best for us and not the most expensive. The sale was all about making sure the product was fit for our purpose. The fitting (Dean) was very efficient and had little impact on our afternoon as the work was being done. The place was left very tidy. We were also told what TO do and what NOT TO do, with full guidance. Aftersales seems very responsive so far. It has made a huge improvement to the look AND the heat efficiency of our home.

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