As part of our new series of blogs we give you the chance to get to know the Ripton Windows family a little more. This month Matthew Ripton tells you all about what a sales appointment is like.
At Ripton Windows we pride ourselves on the fact that we don’t use any dodgy tactics when it comes to selling. I’ve lost count of the number of customers who have told me that salesmen have refused to leave their houses. Often they have offered ridiculous discounts as long as they sign on that day. Frequently they have made customers feel uncomfortable in their own homes, thanks to their aggressive sales tactics.
I am proud that we are not like those salesmen.
When you call to make an appointment one of the staff members will ask some questions. Primarily these include details about your property and what products you are interested in. This means that when Stuart or I come to visit you we can make sure that we have all of the information and brochures to help you make an informed choice about what is best for you.
How does it work?
On the day of your appointment either myself or Stuart will come to your house. This is to discuss with you what products you want and if you have any preferences in terms of style, colour, or design. We will take some initial measurements to make sure that your quotation is tailored to you. After all, all of our products are made to measure with you in mind. One of the most important things for us is to make sure that our customers are at the centre of everything we do. At the end of your appointment we will then take away all of the details you have given us. Then the office team will get to work creating your quotation.
One of the key things about our sales advisors is that we are committed to creating a pressure free environment for our customers. We will never sit in your home until you sign a contract. In fact, we rarely give you a price on the day. This is because we want to be sure that we are giving you the very best deal possible with the first figure we give you.Matthew Ripton