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Here are some of the questions that we get asked regularly…

Carefully Selected ManufacturersThe Ripton Process

Written below are some of the questions that we get asked on a regular basis, from ‘how to install replacements windows?’, to technical details, and delivery times to details of our after care service. If you have any questions which are not listed here you can call into our office or send us an email, and one of our office staff will get back to you with the answer.

How do you install replacement windows?

Our fitters are MTC qualified, experienced teams, who have spent many years fitting windows, so you know the work is carried out by professionals. We’ll remove the existing glass in a safe and controlled manner, then cut out the window frame, ready for the new replacement window. We will then attach the new cill to the brickwork and install the new window frame, sealing it tight internally with silicon and window trims. We’ll then install the glazed sealed units, clipping the glazing beads into place. We’ll finish up with a silicon dual seal and trim to provide a great finish and to ensure that no draughts can come around the frames, and make sure your windows and the surrounding area is clean and tidy.

Why should I choose Ripton Windows?

We’re different. We’re flexible and we work around our customers’ needs not ours. We don’t employ sales people – only experienced and knowledgeable long standing employees. The company is a family business at its core and we treat our customers as an extension to that family. We also adhere to a strict codes of practice in how we conduct business. You can be absolutely certain that we won’t pressure you into a sale, or bother you unnecessarily. After all, we have been in business for over twenty years, with in excess of twenty-five thousand happy customers.

What’s the difference between uPVC and PVCu?

None really. Both uPVC and PVCu refer to un-plasticised PVC used extensively in building products where rigidity is an important attribute. It’s purely a question of jargon although PVCu nowadays tends to be the most widely used term.

So what exactly is PVCu?

PVCu stands for Polyvinyl Chloride where the ‘u’ stands for un-plasticised. PVC is a fairly stiff polymer so a plasticiser is added to change the physical properties of the polymer to be more pliable.

What are the benefits of PVCu?

By its nature, PVCu contains a number of extremely useful qualities ideally suited to home improvement applications including:

  • Highly resistant to weathering
  • Very low maintenance requirements
  • Tough and durable
  • Doesn’t rot or decompose
  • Retains its shape within normal climatic temperatures
  • Highly recyclable.

What’s the normal lead-time to install replacement windows or doors?

The time it takes from initial site survey to final delivery and installation of your doors or windows is approx. 6 weeks. Times may vary depending on the materials/styles ordered and we can tell you the wait at our initial visit.

What’s the normal lead-time to install a conservatory?

The time it takes from initial site survey to the final delivery and installation of your conservatory is approx. 12 weeks, with planning permission, if needed, taking up to an extra 6 weeks. However, we do have the capacity to be flexible and meet any specific needs.

Do I have to take all the measurements myself?

When you get a quote one of our team will take initial measurements, which will then be confirmed by our surveyor once the order has been signed. This way you can be confident that your products are made bespoke for your house. However, if you want to measure yourself we won’t be offended!

Do I need to move anything for my replacement windows?

As most of the work is done from the inside of the house, our fitters need a reasonable area to work. It would be very helpful if window cills could be clear, blinds taken down, and curtains tied back. We try to cause as little disruption as possible, and always leave our work areas clean and tidy, with our Henry vacuum cleaners.

How much disruption will installing a conservatory cause?

Any home improvement will impact upon your property, but we aim for as little disruption as possible. A skip will be placed on your driveway (or as close to your house as possible) so you’ll have restricted use of your garage and drive during the installation. However, the most disruption will be to our work site in your garden, and there will be building materials on site. The only time we’ll need access to the house is to connect electrics, but we will need access to water and electricity.

What happens after my installation is complete?

For total peace of mind, all our products carry a 10-year manufacturers’ guarantee in addition to an insurance backed guarantee through our insurance provider. You can even pay your deposit on credit card for more protection if you wish.

What colours can my replacement windows and doors be?

Have a look at our composite doors page for the colour options – there are almost too many to list! Our PVC comes in nine main colours: White, Cream, Chartwell Green, Irish Oak, Golden Oak, Nut Tree, Rosewood, Anthracite Grey, and Black Ash.

Still got questions?

Call our office on 01256 841522 or

Email Us

Browse our ranges for inspiration or come and visit the Ripton Windows showroom on Crockford Lane, Chineham, Basingstoke, Hampshire.

IMPROVING HOMES IN HAMPSHIRE, BERKSHIRE & SURREY SINCE ’91.